June 23-25, 2008
at the Buena Vista Palace Hotel - Orlando, Florida
SAAS and NIATx are bringing their annual conferences together to create an exciting, high-value event for the addiction and behavioral health prevention, treatment and recovery fields. Think of it as "two great conferences for the price of one!"
Our conference is for stakeholders in the fields of substance abuse and mental health services. This includes CEOs, senior managers, counselors, and clinicians of prevention, treatment and recovery provider organizations as well as federal, state, county "payer" agencies and policy makers.
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Join us!
for expert speakers, workshops, and peer-to-peer networking. More than 45 workshops will provide learning opportunities on a variety of topics relevant to your organization. Inspired by a key NIATx principle that encourages organizations to seek innovation in unlikely places, plenary sessions will showcase innovative ideas from outside the field, including:
- Disney Institute: Professionals from Disney Institute will present on "Quality Service – Disney Style". Learn how to apply their customer service methods to your organization. After this presentation, you can take an optional "Behind the Scenes," Disney Institute Field Experience* and see first hand their quality management methods at work. (Additional fee required)
- Cirque du Soleil: Hear how the world famous Cirque du Soleil builds a "team" using techniques you can apply to your workforce.
- US Navy: What if your staff of 5000 employees turned over every two years? Hear from both a retired Navy Admiral and a Captain who led aircraft carriers, as they share stories and methods to inspire innovation within your organization.
- Pal's Sudden Service: Learn from a small, Southeastern hamburger chain that has achieved record low turnover rates and service speed rates four times better than its closest competitor with one-tenth the error rate while maintaining high customer and employee satisfaction, the best health scores in the state, and 24 consecutive years of revenue and profit growth. Take away new ideas in leadership and performance excellence to help you see similar results. Pal's is a past recipient of the Baldridge National Quality Award.
About the Organizers
SAAS is the national organization representing state provider associations and community-based treatment and prevention programs for substance use disorders.
The NIATx Process Improvement Model has helped over 400 treatment agencies nationwide in reducing wait times and no-shows while increasing admissions and client continuation in treatment. NIATx is an organization based out of the University of Wisconsin.
In partnership with:
SAMHSA
Substance Abuse and Mental Health Services Administration
NIDA
National Institute on Drug Abuse
